Claudio Mascaro

Career

Senior SRE in payment infrastructure, open to Staff SRE roles.

What I do at staff scope

Reliability across teams

One standard that holds for many teams, instead of one solution per team.

SLOs

Targets a team can measure and the business can read, with the error budget deciding what comes first.

Incidents

From the response to the postmortem that becomes a change in the system, not a report in a drawer.

Platform

The reliable path is the easiest one to follow: other teams ship without waiting for me.

AI-native systems

Reliability where a model sits in the middle: declared origin, a spend ceiling, and a person who approves before anything goes live.

The proof that is already public

Reliability Pipeline

The method in everything I ship: declared origin, automatic critique with veto, a spend cap, and a person approving before anything is published.

Aurora Concierge

AI-powered service for a homecare operation, on a CRM of my own: inbox, takeover, human release. The final word belongs to a person, in a place built for it.

Acolhera

The same platform, white-labeled for health operations. The design takes a second brand without becoming a second system: same pipeline, different owner. It is where the per-project-plus-maintenance model already runs.

Notes

The public archive: how I think through a problem before solving it.

For a conversation about a Staff SRE role, the shortest way is the booking page.

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